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Frequently Asked Questions

How do we receive confirmation of our booking

Your booking confirmation is automatically generated once you select your property and make the payment. Our system sends you a receipt, confirms your booking, and provides details on when the final payment is due.

Upon completion of your final payment, you’ll receive confirmation and check-in details, which may vary by property. You might need to visit our nearby affiliate’s office, use a key box with the provided details, or meet us at the property to collect your keys.
Please report any damage to us immediately. We will assess the situation and may deduct repair costs from your security fee. If there is no damage, your fee will be fully refunded once everything is confirmed intact.
Depending on the location of your holiday home, various transportation options are available, including taxis, buses, and trains. Contact us for detailed information on navigating your area!
Absolutely! You will find all the emergency numbers in the manual provided, which includes a variety of helpful information. The manual contains contact numbers for our property managers, local doctors, and the police.
You have a couple of options for transportation during your holiday. You can either rent a car for the entire duration of your stay or just for the trip to your destination, returning it at a designated drop-off area. Alternatively, you could also opt for an airport transfer. If you’re interested in any of these options, please let us know, and we’ll assist you with the booking process
If you are unable to check in during the times specified in your booking, please let us know. We can arrange an alternative time for you to collect the keys. Rest assured; we will make every effort to get the keys to you as quickly as possible. However, please note that if you collect the keys after the final check-in time, there may be additional call-out charges.
Some of our properties provide a welcome pack which will be in your property on your arrival. This will be stated in your booking. For properties that do not provide this, we may be able to help. Please ask.
  • Hen dos, stag parties, and party celebrations are NOT permitted.
  • When you check out of the property, please ensure that the oven, fridge/freezer and BBQ are clean and all rubbish has been removed. Failure to do so may result in additional charges.
  • Please do not leave the air conditioning or heating running all day. When it is in use, make sure all windows are closed properly.
  • The property should be left in a condition that allows our cleaning team to do their job efficiently. Please leave the property as you found it when you checked in.
  • Please report any damage or breakages to us immediately
Each property has its pet policy. Please let us know the size and breed of your pet, and we will confirm if it’s acceptable.

You will receive instructions on what to do with the keys when you leave. This information will be included in your final confirmation pack and generally follows the same process as check-in.

  • Please switch off the air conditioning/heating before you depart
  • Please lock all doors, windows and access points before you leave (as instructed on arrival)
  • Please report any damage or breakages to our team

When departing from the property, please ensure that all rubbish is removed and that the space is left in a condition that allows our cleaning team to efficiently perform their work. The property must be left in good condition.

Two deep cleanings will be conducted: one before your arrival and the other after your departure. These two cleanings are included in the price. If you would like additional cleaning during your stay, there will be an extra charge. Please let us know if you’re interested, and we can arrange them for you.